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RETURNS PROCEDURE
Can we help you? Before deciding to return your product, let us see if we can solve your problem. We’d really rather you enjoyed our product than sent it back. Get in touch with us now, whatever your issue.
Returns within 30 days
We want you to be delighted with your purchase, but if you are not you can return it within 30 days of receipt as long as it complies with the following conditions.
You have the responsibility to take reasonable care of the goods whilst in your possession. We consider it reasonable for you to carefully open the box and examine the goods inside, but not to open parts or erect the goal.
We will refund the full price of the product you purchased, but not the original delivery price or the cost of returning the product to us.
We reserve the right to make a refurbishment charge (for breach of statutory duty to take reasonable care) for elements of the products that are returned in a damaged condition making them non-resalable. This will purely be the cost of fixing or replacing that element.
Your duty of care extends to ensuring that the goods are not damaged in transit, and so re-packing should be carefully undertaken.
If the return is a cancellation of the contract under under the Distance Selling Regulations and so is communicated to us by email within 7 working days beginning with the day you received the product, then we will refund the full price of the product you purchased and the original delivery price, but you are required to pay the cost of returning it.
There’s a fault with your product
We hope our product arrives with you in perfect condition. We quality check each net individually to ensure that there are no cuts, tears or breaks.
However if you believe there is a fault with the product, then please email a picture to us of what you believe the issue is.
We offer a 1 year guarantee; and if we agree there is a fault, you have the right to have it refunded, repaired or replaced, whichever we believe is the most appropriate.
We will refund the original cost of purchase and delivery, and your cost of returning.
You’ve been sent an incorrect product
If you believe an incorrect item has been sent, then please email a picture to us of what you believe to be incorrect and we will refund your cost of return and send you a correct item.
If the correct item is then delivered and the incorrect item has not been returned, then you will be liable for the cost of this item.
How to send it back
Before returning your product, you must email us advising of the issue, and we will issue a return authorisation code. Without this code you will not be able to receive a refund.
Please write this code on your return courier label (not on the box), and attach your return courier label on the end of the box (ideally covering the original courier label); not on the front of the box. This helps us re-sell unused items as they will look less spoiled.
Our Returns address during Covid-19 is Open Goaaal Fulfilment, Building 1, Aston Close, Bushey, WD23 4JT.
We have found that a good place to look for a courier quote is Parcel2Go who will pick up the parcel from your location. See our product pages for weight. Input contact name "Gill", number 0207 125 0389 and email contactus@opengoaaal.com.
We will usually process your refund as soon as possible, and in any case, within 14 days following receipt back at our warehouse. We cannot refund if the product you sent does not arrive back at our warehouse, so ensure you keep the tracking code from your shipper.
If you have any questions then do please email us.